Shipping, Return & Exchange Policies

Shipping Policy

Shipping around Australia takes 2 - 5 days from the day your item leaves our workshop.

1) Your order will be shipped once production is complete. You’ll receive a notification and tracking details as soon as your item has been sent.

2) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.

3) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics-related issues, you must contact customer service within 90 days of the order date.

4) All orders are shipped via Australia Post. Once your order has been dispatched, we’ll provide a tracking number so you can follow its journey.

5) At this time, we use Australia Post for all deliveries to ensure consistency and reliable tracking.

Return & Exchange Policy

Due to the nature of the Product, we do not exchange any item.
Returns will be considered if the product is damaged upon arrival. Proof of purchase and photo proof of damage is required within 24 hours of receipt of your item. Failure to report the damage within 24 hours will mean that you are satisfied with your purchase and no returns will be considered.
Note: Items must be returned in unused condition with the original packaging. We do not accept a returned item that's worn, damaged, washed, or altered in any way.

Shipping cost will be at the customers expense.