top of page
Frequently asked questions
Shipping FAQs
Custom Printing FAQs
Production FAQs
- 01All orders are shipped via Australia Post. Once your order has been dispatched, we’ll provide a tracking number so you can follow its journey.
- 02Your order will be shipped once production is complete. You’ll receive a notification and tracking details as soon as your item has been sent.
- 03At this time, we use Australia Post for all deliveries to ensure consistency and reliable tracking.
- 04Because every item is custom-made just for you, we’re unable to offer refunds or exchanges for change of mind, incorrect size or colour, or your chosen design and print placement.We’ll always confirm these details with you before printing, so please check everything carefully.If you believe your item has a genuine manufacturing fault, not damage caused by wear, washing or mishandling, please contact us. Management will review the item and process a refund or exchange for genuine claims.
bottom of page
